FIRMOS Privacy Policy
Effective Date: January 01, 2024
Last Updated: May 01, 2025
1. Introduction
FirmOS Inc. ("FirmOS", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through:
Our public website at  https://firmos.ai
Our client CRM platform at https://crm.firmos.ai
2. Scope
This policy applies to:
  • Website Visitors – Individuals visiting firmos.ai for information, marketing, or inquiries.
  • Platform Users – Clients and users accessing crm.firmos.ai for CRM and automation services.
3. Information We Collect
We collect information in the following ways:
3.1 Information You Provide
  • Contact details (name, email, phone)
  • Company or professional affiliation
  • Account credentials
  • Payment or billing information
  • Content submitted via forms, chat, or support
  • Any communications or files you choose to share
3.2 Automatically Collected Information
  • IP address, browser type, and operating system
  • Device identifiers and geolocation (if permitted)
  • Usage data including pages visited, features used, and interaction times
  • Cookies, web beacons, and session logs (see Section 9)
4. Use of Information
We use your information for the following purposes:
  • To Provide Services: Manage user accounts, deliver platform features, and personalize your experience
  • To Support Operations: Customer support, billing, account administration, system monitoring
  • To Improve Offerings: Diagnose issues, analyze trends, and enhance functionality
  • To Communicate: Send updates, security alerts, and service-related notifications
  • To Market Services: Offer relevant content or promotions, respecting your communication preferences
  • To Comply with Law:  Meet regulatory obligations and respond to lawful requests
We do not use customer data to train generalized AI models or resell your personal information.
5. Data Sharing
We may share your information with:
  • Trusted Service Providers – For hosting, email delivery, customer support, analytics, or payment processing
  • Affiliates and Contractors –  Under confidentiality and data processing agreements
  • Legal Authorities – To comply with applicable laws, court orders, or regulatory obligations
  • Business Transfers – In the event of a merger, acquisition, or asset sale
  • With Your Consent – As directed by you or where explicitly authorized
We do not sell or rent your personal data.
6. Data Security
We implement industry-standard safeguards including encryption, access control, and monitoring to protect your data. While no system is infallible, we regularly test and refine our security practices.
7. Data Retention
We retain personal data only as long as necessary to:
  • Fulfill the purposes outlined above
  • Comply with legal, regulatory, or contractual obligations
  • Resolve disputes or enforce our rights
When no longer required, we securely delete or anonymize your data.
8. Cookies and Tracking
We use cookies and similar technologies to:
  • Maintain session state and authentication
  • Analyze usage patterns for platform optimization
  • Deliver relevant marketing content (based on your preferences)
You can control cookie settings through your browser or device. For full details, refer to our Cookie Policy.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request a copy of your data (data portability)
To exercise these rights, contact us at privacy@firmos.ai. We will respond in accordance with applicable law.
10. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years old. If you believe a minor has submitted information, contact us immediately for removal.
11. International Transfers
Your information may be stored or processed outside your country of residence, including in the United States or Canada. We ensure appropriate safeguards are in place when data is transferred across borders.
12. External Links
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies independently.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Material updates will be announced on our website or via email.
15. Contact Us
For any questions, concerns, or data access requests:

FirmOS Inc.

Attn: Privacy Department
Email: support@firmos.ai

Frequently Asked Questions

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